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Privacy Policy
Effective Date: 02/01/2025
Welcome to VIPTV. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile app, and IPTV platform.
By accessing or using VIPTV, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
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1. Information We Collect
We collect the following types of information:
a. Personal Information
•Name
•Email address
•Payment information (via secure third-party payment processors)
•Country and language preferences
b. Device and Usage Information
•IP address
•Device type and operating system
•Browser type
•Pages visited and time spent
•App usage statistics
c. Subscription & Billing Information
•Plan type
•Payment history
•Trial activation and renewal data
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2. How We Use Your Information
We use your information to:
•Create and manage your user account
•Provide access to the IPTV service
•Process payments and renewals
•Improve our service and user experience
•Send notifications, service updates, or promotional offers (you may opt-out)
•Detect and prevent fraud or unauthorized access
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3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
•Trusted third-party service providers (e.g. payment processors, customer support tools)
•Legal authorities when required by law
•Analytics tools (e.g. Google Analytics) for performance monitoring
All third-party partners are bound by data privacy obligations.
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4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure.
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5. Your Rights and Choices
Depending on your location, you may have the right to:
•Access the personal data we hold about you
•Request correction or deletion of your data
•Object to data processing
•Withdraw consent at any time
To exercise your rights, contact us at: [insert your support email]
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6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
•Remember your preferences
•Measure and analyze website traffic
•Improve service performance
You can modify your browser settings to control cookie usage.
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7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.
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8. Children’s Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from anyone under this age.
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9. International Data Transfers
If you use our services from outside the country where our servers are located, your data may be transferred internationally. We ensure appropriate safeguards are in place to protect it.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://viptv.ch
Refund Policy
Effective Date: 02/01/2025
Thank you for subscribing to VIPTV. We strive to provide a premium IPTV experience. Please read our Refund Policy carefully before making a purchase.
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1. Free Trial Period
VIPTV offers a 1-month free trial to all new users.
During this period, you can fully test the service without any charge.
If you do not wish to continue after the free trial, you must cancel before the trial ends. Otherwise, the subscription fee will be charged automatically.
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2. No Refund After Subscription Payment
Once your subscription payment is processed, all sales are final.
We do not offer refunds, credits, or prorated billing for unused subscription periods, partial usage, or when you cancel after being charged.
We encourage all users to take advantage of the free trial before subscribing.
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3. Exceptions
Refunds may be considered only under exceptional circumstances, such as:
•Technical issues directly caused by VIPTV that we are unable to resolve after investigation.
•Payment errors (e.g., accidental double charges).
Important:
Refunds are issued at VIPTV’s sole discretion and are not guaranteed.
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4. How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please contact our support team within 7 days of the payment date at:
Email: [[email protected]]
Include:
•Your account email
•Payment proof (transaction ID)
•Description of the issue
We will review your request and respond within 5–7 business days.
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5. Service Interruption
Occasional service interruptions may occur due to maintenance, licensing updates, or external factors beyond our control. These interruptions do not qualify for refunds.
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6. Changes to This Policy
VIPTV reserves the right to modify or update this Refund Policy at any time.
Changes will be effective immediately upon posting on our website or app.
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If you have any questions regarding our Refund Policy, please contact us:
Email: [email protected]
Website: https://viptv.ch
Terms and Conditions
Effective Date: 02/01/2025
Welcome to VIPTV. By accessing or using our website, mobile application, or IPTV services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree, please do not use our Services.
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1. Eligibility
You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you meet this requirement.
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2. Account Registration
To access VIPTV, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
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3. Subscription and Payment
•VIPTV offers a 1-month free trial followed by paid subscription plans.
•Payment must be made via the app through secure payment processors.
•Subscriptions renew automatically unless canceled before the renewal date.
•You can manage or cancel your subscription at any time from your user dashboard.
We reserve the right to modify subscription fees, and we will notify you of any changes in advance.
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4. Free Trial
Only new users are eligible for the free trial. If you do not cancel your subscription before the trial period ends, you will be charged the applicable subscription fee automatically.
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5. User Conduct
You agree to use VIPTV only for lawful purposes and not to:
•Share your account with others
•Copy, distribute, or resell any part of our content
•Attempt to hack, disrupt, or compromise our systems
•Use VPNs or proxies to bypass geo-restrictions if such use violates local laws
Violation of these rules may result in immediate suspension or termination of your account without refund.
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6. Content Availability
We strive to provide consistent access to channels and content. However, availability may vary due to licensing agreements, regional restrictions, or technical issues. VIPTV reserves the right to modify or discontinue any channel or feature at any time without notice.
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7. Intellectual Property
All content provided by VIPTV, including logos, designs, and software, is protected by copyright and trademark laws. You are granted a non-exclusive, non-transferable right to access the content for personal, non-commercial use only.
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8. Disclaimer of Warranties
VIPTV is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.
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9. Limitation of Liability
To the maximum extent permitted by law, VIPTV and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Services.
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10. Termination
We reserve the right to suspend or terminate your account at our sole discretion, especially in case of breach of these Terms or fraudulent activities. Upon termination, your right to use the Services will immediately cease.
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11. Changes to Terms
VIPTV may update these Terms from time to time. Changes will become effective when posted on our website or app. Your continued use of the Services after any changes signifies your acceptance of the new Terms.
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12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Country or State], without regard to its conflict of law principles.
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13. Contact Us
If you have any questions about these Terms, please contact us:
Email: [email protected]
Website: https://viptv.ch
